Statistiche sul service design pubblicate da Service Design Hub

Stats

L’80% delle imprese pensa di offrire un servizio di qualità superiore e solo l’8% dei consumatori concorda (da Closing the delivery gap).

Questo uno dei dati pubblicati da Service Design Hub nel post “Service Design Statistics”, che seleziona una serie di dati particolarmente significativi per comprendere le potenzialità del service design, ma anche le difficoltà che trova nell’affermarsi come disciplina riconosciuta.

Riporto i dati pubblicati nell’articolo, che può essere letto per intero al link www.servicedesignhub.com.au/?p=13

– 80% of the GDP of USA is services.

– 39% of China’s GDP is in services.

– More than 80% of design-led companies have introduced a new product or service in the last three years, compared with just 40 per cent of UK companies overall (from http://twurl.nl/ibgqh8)

– Only 6% of service companies see any role for design within their organisations.

– 66% of companies which ignore design have to compete mainly on price. In companies where design is integral, just one-third do so (from At your service By Damian Kernahan)

Autore: Lidia Tralli, servicedesignblog.wordpress.com

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